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Emerald Coast News
Silver Sands Factory Stores presents motivational speaker and former Disney University professor (April 8, 2008)Destin, Fla. (April 8, 2008) – Ever wonder how a place like Disney World maintains service excellence on a daily basis? Want to learn how you can deliver the best customer service in the world? Silver Sands Factory Stores is proud to present the person who designed, developed and delivered customer service programs for the Walt Disney Company for over 12 years - Louie Gravance. This lively and humorous presentation will take place on Tuesday, April 22 at Destiny Worship Center in Destin at 7 p.m. “Silver Sands values not only the 3,000 plus employees at our Center but all our area customer service associates that enrich the experiences of our visitors that keep them coming to our destination each year,” stated Traci Stokes, marketing director of Silver Sands. “We’re thrilled to offer this continuing education and motivational program to the entire business community including front-line hospitality and customer service staffs.” Gravance will share a daily matrix for success that can be used by any company dedicated to providing the finest in customer service employees. Experiences from a 30-year career in entertainment serve as the backdrop for this program designed to inspire anyone to keep their eye on the job – not on the task. “Everything I learned about service, I learned from a mouse,” says Gravance. “Service is about performance, facilitating memorable experiences – one moment at a time.” Based on over 10 years of experience as a Disney Traditions professor, this presentation is particularly aimed at keeping every employee emotionally connected to the purpose. Either ‘backstage or onstage performers’ from such hardworking areas as call centers, sales, health care professionals, custodians and housekeepers must understand their link to the goals and objectives of their employer. This presentation stresses the alliance between employees both seen and unseen. To see a clip of Gravance’s presentation, please visit www.gravance.com. The evening begins at 5:30 p.m. with buffet appetizers and networking followed by the program promptly at 7 p.m. The cost is $25 per person in advance and $30 at the door. Price includes a 75-minute presentation by Gravance, a 15-minute educational presentation on Coastal Vision 3000 and dinner catered by Jim-N-Nick’s BBQ. Destiny Worship is located at 122 Poinciana Boulevard, across from Silver Sands Factory Stores. Seating is limited. To purchase advanced tickets, visit Silver Sands Shopper Services, located between Coach and Michael Kors or call 850-654-9771 ext. 1. For more information on group rates and sponsorships, contact Traci Stokes at 850-654-9771 ext. 2. Visit www.silversandsoutlet.com for more information. Silver Sands Factory Stores, a Howard Group Development, is the nation’s largest designer outlet center located in Destin, FL. The Center currently features more than 100 designer factory stores with 465,200 square feet of retail space, and ultimately 700,000 planned. Silver Sands is visited by over seven million shoppers each year and was recently voted “Best Outlet” by Florida Travel & Life. Designer merchandise is available at up to 75 percent off retail prices. Silver Sands is located on Emerald Coast Parkway, one mile west of Sandestin® Golf and Beach Resort. For more information, call Shopper Services at (850) 654-9771 ext. 1 or visit online at www.silversandsoutlet.com.
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